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We will answer the phone within one minute (between working hours of 9am-5pm, Mon-Fri, excluding bank holidays), acknowledge emails and letters within two working days of receipt, and respond in full where they cannot be dealt with immediately within a further 10 working days. We will advise if we will not be able to resolve the matter within this timescale and of the likely time it will take us to respond in full.

 

FAQs - coming soon