Code of Conduct

Contacting PLS

Publishers may contact PLS in any of the following ways:

By telephone:
020 7079 5930
Between 09.00 and 17.00, Monday to Friday.

By email:

By post:
Publishers' Licensing Services, 
5th Floor, Shackleton House,
4 Battle Bridge Lane,

We will answer the phone within one minute during business hours, acknowledge emails and letters within two days of receipt, and respond in full to all queries – where they cannot be dealt with immediately – within a further ten working days. We will advise the publisher within this ten day period if we will not be able to resolve the matter within such timescale and of the likely time it will take us to respond in full.