This Code of Conduct sets out the service levels publishers can expect of Publishers' Licensing Services (formerly the Publishers Licensing Society) when acting on their behalf in administering voluntary collective licensing of their published material.
It provides an overview of how PLS operates, the standards it adheres to and the procedure for seeking redress if a publisher considers PLS has fallen short of its Code of Conduct.
The Code incorporates the Principles for Collective Management Organisations' Codes of Conduct, endorsed by the British Copyright Council and HM Government's Minimum Standards for UK Collecting Societies to the extent they are relevant to the operations of PLS.
A review of the PLS Code of Conduct by Walter Merricks (June 2014) found no issues with the Code.
Updated: March 2015