This Code of Conduct sets out the service levels publishers and other users of our services can expect of PLS when acting on their behalf in administering the voluntary collective licensing of their published material or providing services such as the PLS Permissions service. It provides an overview of how PLS operates, the standards it adheres to, and the procedure for seeking redress if a publisher or user of our services considers PLS has fallen short in any aspect of its dealings with the publisher or user, including failure to adhere to this Code of Conduct.
Nothing in this Code of Conduct is intended to limit or amend the terms on which PLS operates and which are set out more fully in the PLS General Terms and Conditions and the Distribution Charter.
This voluntary Code of Conduct is also pursuant to the requirements of The Collective Management of Copyright (EU Directive) Regulations 2016 which applies to collective management organisations (CMOs) in the UK.
Updated: July 2020